Returns

Our Returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return you must contact us by email within 30 days of your purchase. We will then give you details of our UK returns address. Returns are at your own cost and if an item is lost in transit we are not responsible for the loss. So you might want to consider insuring the item or using a trackable service.

To complete your return, we require a receipt or proof of purchase. Earrings are not returnable due to health regulations. Special orders of Custom Jewellery are also not returnable unless there are manufacturing faults. We will repair or replace these within the 30 day period. 

Any item not in its' original condition, is damaged or missing parts for reasons not due to our error is not eligible for refund. Items returned after 30 days from purchase are not eligible for refund. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be made via your original method of payment.  You cannot pay by one method and be refunded by another. This may take up to 2 weeks. 

Sale items or Custom made designs (if applicable)
Only regular priced items may be refunded, unfortunately Sale items or Custom made items cannot be refunded.

Exchanges (if applicable)
We will replace items if they are defective or damaged. You must examine your item when you receive it and notify us immediately of any defects. Email us at info@windsorbridaljewellery.co.uk  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our refund and returns policy do not affect your rights under consumer protection law.