To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels still attached exactly as delivered to you. Items with labels detached or plastic tags removed will deemed as used and cannot be returned. Items are over 30 days from purchase are not eligible for return.
To make a return you must first contact us by email within 14 days of purchase. You then must return the item within a further 14 days.
Contact us to let us know about any return and we will give you details of the returns address to send to. Returns are at your own cost and if an item is lost in transit we are not responsible for the loss. Please consider insuring the item or using a trackable freight or post service.
To complete your return we require a receipt or proof of purchase. Earrings are not returnable due to health regulations. Special orders of Custom Jewellery, Sale or Special price items are also not returnable unless there are manufacturing faults. Any manufacturing faults we will repair or replace these within the 30 day period. We may under certain circumstances offer you an exchange.
Damaged or defective items must be reported by email within 48 hours to be eligible for a replacement. Please email us an image of the product and the damage. Damages reported after 48 hours may not be eligible for replacement.
Any item not in original condition, damaged or missing parts for reasons not due to our error is not eligible for refund. Items returned after 30 days from purchase are not eligible for refund. Items purchased overseas are not eligible for refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We may deduct the cost of postage and any costs and fees such as credit card payment fees or paypal costs etc. from your refund.
If you are approved, then your refund will be processed, and a credit will be made to you by the same method you paid for the item. It is not possible to be refunded by another means of payment.
Exceptions / non-returnable items
Earrings are not returnable due to health regulations. Special orders of Custom Jewellery, Sale items or Special price items are also not returnable unless there are manufacturing faults. Gift cards are not returnable for refunds.